Business Skills Courseware Curriculum Series Course Title Course# Business Law Fundamentals of Business Law   A Manager's Introduction to Business Law LAW0101 Contracts in Commercial Transactions LAW0102 Employment and Labor Law LAW0103 American Business Formations in the 21st Century LAW0104 Intellectual Property and Proprietary Rights LAW0105 Lawsuits and Negotiations LAW0106 Operations Curriculum Managing Customer-Driven Process Improvement   Why Customer Driven? OPER0121 Identifying What the Customer Wants OPER0122 Translating Requirements into Process Goals OPER0123 Understanding Processes OPER0124 Implementing Improvements OPER0125 Managing Process Improvements OPER0126 Managing Customer-Driven Process Improvement Simulation OPER0120 Six Sigma Foundations   Six Sigma Introduction OPER0131 Final Exam: Six Sigma Foundations FE0001_eng Six Sigma Team Implementation   Six Sigma: Reducing Variation to Improve Quality OPER0141 Six Sigma: Listening to the Voice of the Customer OPER0142 Six Sigma DMAIC: Defining the Problem OPER0143 Six Sigma DMAIC: Measuring the Process OPER0144 Six Sigma DMAIC: Analyzing the Data OPER0145 Six Sigma DMAIC: Analyzing the Process OPER0146 Six Sigma DMAIC: Improving the Process OPER0147 Six Sigma DMAIC: Controlling the Improved Process OPER0148 Six Sigma Team Implementation BLTOP014 Final Exam: Six Sigma Team Implementation FE0002_eng Lean Manufacturing   Lean Logic OPER0151 Lean Value OPER0152 Lean Techniques OPER0153 Lean Strategies OPER0154 Final Exam: Lean Manufacturing FE0003_eng Six Sigma Black Belt: Deployment   Six Sigma and the Corporate Enterprise OPER0161 Leadership in Six Sigma OPER0162 Organizational Goals and Objectives OPER0163 History of Organizational Improvement and the Foundations of Six Sigma OPER0164 Overview of Business Process Management OPER0165 The Importance of Metrics to Six Sigma OPER0166 Six Sigma Black Belt: The Define Phase   Define the Six Sigma Opportunity OPER0171 The Six Sigma Project Charter and Plan OPER0172 Six Sigma Team Leadership OPER0173 Six Sigma Team Dynamics and Performance OPER0174 The Six Sigma Change Agent OPER0175 Six Sigma Management and Planning Tools OPER0176 Six Sigma and the Voice of the Customer OPER0177 Six Sigma and Critical Customer Requirements OPER0178 Defining and Mapping the Six Sigma Process OPER0179 Scoping the Six Sigma Project OPER0181   Six Sigma Black Belt: The Measurement Phase     Process Analysis and Documentation OPER0191 Probability and Statistics OPER0192 Collecting and Summarizing Data OPER0193 Properties and Applications of Probability Distributions OPER0194 Measurement Systems OPER0195 Analyzing Process Capability OPER0196 Calculating Process Capability OPER0197 Six Sigma Black Belt: The Improve Phase   Design of Experiments (DOE) OPER0211 Design and Analysis OPER0212 Taguchi and Quality Improvement OPER0213 Experimenting for Process Improvement OPER0214 Six Sigma Black Belt: The Control Phase   Six Sigma--Statistical Process Control OPER0221 Control Charts and the Pre-control Process OPER0222 Six Sigma--Lean Tools for Control OPER0223 Six Sigma--Measurement System Re-analysis OPER0224 Six Sigma Black Belt: The Analyze Phase   Exploratory Data Analysis OPER0251 Hypothesis Testing OPER0252 Common Tests OPER0253 Variance, Contingency Tables, and Nonparametric Tests OPER0254 Six Sigma Black Belt: The Lean Enterprise   Lean Concepts oper_01_a01_bs_enus Non-value added Steps and Tasks oper_01_a02_bs_enus Lean Tools oper_01_a03_bs_enus Total Productive Maintenance (TPM) oper_01_a04_bs_enus   Six Sigma Black Belt: Design for Six Sigma Black Belt   Quality Function Deployment (QFD) oper_02_a01_bs_enus Robust Design and Process oper_02_a02_bs_enus Failure Mode and Effect Analysis oper_02_a03_bs_enus Design for X (DFX) oper_02_a04_bs_enus Special Design Tools oper_02_a05_bs_enus Six Sigma: Champion Training   Introduction to Six Sigma oper_03_a01_bs_enus Six Sigma Process Improvement oper_03_a02_bs_enus Six Sigma Projects and Project Teams oper_03_a03_bs_enus Managing and Deploying Six Sigma oper_03_a04_bs_enus Logistics Management   Overview of Logistics Management OPER0321 Inventory Management OPER0322 Supply Chain Management OPER0323 ISO 9000:2000 Overview   The Who, What & Why of ISO 9000:2000 OPER0401 Building a Quality Management System OPER0402 Quality-minded Management OPER0403 Customer Satisfaction Through Resource Management OPER0404 Processes for Quality Products and Services OPER0405 Continual Quality Improvement OPER0406 Steps for Successful ISO Registration OPER0407 Transitioning from ISO 9000:1994 to ISO 9001:2000 OPER0408 Supply Chain Management   The Fundamentals of Supply Chain Management OPER0501 Supply Chain Management Strategies OPER0502 Supply Chain Planning and Inventory Management OPER0503 Supply Chain Management and e-Business OPER0504 Supply Chain Transportation and Facility Design OPER0505   Certified Manager of Quality/Organizational Excellence   Team Dynamics oper_04_a02_bs_enus Developing and Deploying Strategic Plans oper_04_a03_bs_enus Quality Systems, Models, and Theories oper_04_a06_bs_enus Supply Chain Management oper_04_a10_bs_enus Strategic Planning Curriculum How to Write a Business Case   Pricing for Profitability STGY0215 Strategic IT Planning   Setting the Stage for IT Success STGY0221 Strategic Decision Making STGY0222 IT Challenges: Present and Future STGY0223 Strategic IT Planning Simulation STGY0220 Strategic Management   Strategic Management - Planning STGY0301 Strategic Management - Analysis and Choice STGY0302 Strategic Management - Corporate Implementation STGY0303 The Fundamentals of Globalization   Globalization and Our Changing World STGY0351 Globalization and Your Company STGY0352 The Process of Globalizing a Product or Service STGY0353 Managing from a Global Viewpoint STGY0354 Systems Thinking in the 21st Century   What is Systems Thinking? STGY0401 Building a Healthy System STGY0402 Systems-thinking Models and Thinking Skills STGY0403 System Archetypes STGY0404 Redesigning Your Organization: Part 1 STGY0405 Redesigning Your Organization: Part II STGY0406 Taking Systems Thinking into Your Personal Life STGY0407 Moving From an Operational Manager to a Strategic Thinker   Thinking Strategically stgy_01_a01_bs_enus Sustaining Competitive Advantage stgy_01_a02_bs_enus The Imperatives of Innovation and Leadership in Strategy stgy_01_a03_bs_enus Planning and Implementing a Business Strategy stgy_01_a04_bs_enus Marketing Curriculum Strategic Marketing in Action   Elements of Marketing Strategy MKT0201 Analyzing the Market MKT0202 Competitive Factors in Strategic Marketing MKT0203 Writing a Marketing Plan: Phase 1 MKT0204 Writing the Marketing Plan: Creative Strategy MKT0205 Creating a Marketing Campaign MKT0206 Marketing Management MKT0207 Financial Analysis for Successful Marketing MKT0208 Strategic Brand Management   Introduction to Brand Management MKT0211 Building Brand Equity MKT0212 Managing the Creative Elements of Brand MKT0213 Promoting Your Brand to Consumers MKT0214 Evaluating Brand Effectiveness MKT0215 Managing and Maintaining Brand Equity MKT0216 Online Branding Strategy   Introduction to Online Branding MKT0221 The Online Branding Environment MKT0222 Strategies for Building an Online Brand MKT0223 Competitive Marketing Strategies   Competitive Strategies for a New Marketplace MKT0231 Surpassing the Competition MKT0232 Product Management Essentials   Introduction to Product Management MKT0241 Developing a New-product Strategy MKT0242 Pricing and Profitability for Product Managers MKT0243 Finance & Accounting Curriculum Accounting 101   Accounting Fundamentals FIN0121 Accrual Accounting Procedures FIN0122 Accounting Systems and Closing Activities FIN0123 Accounting for Cash Control FIN0124 Accounting for Merchandising Businesses FIN0125 Final Exam: Accounting 101 FE0004_eng Finance Fundamentals for non-Finance Professionals   Principles of Financial Management FIN0151 Basics of Budgeting FIN0152 Managing Cash Flows FIN0153 Understanding Financial Statements FIN0154 Practical Budgeting Skills for Business   Creating and Analyzing an Operating Budget FIN0161 The Ins and Outs of Capital Budgeting FIN0162 Effective Budget Management FIN0163 Advanced Business Finance   Introduction to Advanced Finance FIN0211 Investment Project Analysis and Selection FIN0212 Raising Capital and Financing Decisions FIN0213 Managing Working Capital FIN0214 Corporate Restructuring FIN0215 Financial Risk Management FIN0216 International Finance FIN0217 Final Exam: Advanced Business Finance FE0005_eng Accounting 102   Accounting for Partnerships FIN0221 Accounting for Corporations FIN0222 Analyzing Cash Flow Statements FIN0223 Master Budgets FIN0224 Final Exam: Accounting 102 FE0006_eng Auditing: A Practical Approach   Introduction to Auditing FIN0231 Introduction to Internal Auditing FIN0232 Principles of Internal Auditing FIN0233 Introduction to External Auditing FIN0234 Principles of External Auditing FIN0235 Managerial Accounting   Overview of Managerial Accounting FIN0241 Managerial Decisions and Capital Budgeting FIN0242 Managing for Asset Control FIN0243 Cost Accounting Decisions FIN0244 Using Financial Statements (co-Developed with Wharton)   Principles of Financial Statements FIN0251 Components of Financial Statements FIN0252 Analyzing the Income Statement and Balance Sheet FIN0253 The Income Statement and Balance Sheet Connection FIN0254 Analyzing Cash Flow FIN0255 Ratio Analysis for Financial Statements FIN0256 Credibility and Disclosure in an Annual Report FIN0257 Analyzing an Annual Report FIN0258 Administrative Support Curriculum The Effective Administrative Support Professional   Getting Started--The Administrative Support Professional ADM0101 Overview to Effective Business Communication ADM0102 Using Effective Business Communication ADM0103 Administrative Functions ADM0104 Advancing Your Administrative Career ADM0105 Effective Administrative Support Professional Simulation ADM0100 Advanced Skills for Administrative Support Professionals   Behavior: Putting Your Best Foot Forward ADM0111 Managing Yourself and Those Around You ADM0112 Partnering with Your Boss ADM0113 Communicating with Power and Confidence ADM0114 Advanced Administrative Support Simulation ADM0110 Knowledge Management Knowledge Management Fundamentals   The Art of Knowledge Management KNOW0101 Knowledge as Capital KNOW0102 Putting Knowledge to Work KNOW0103 Managing Knowledge Workers KNOW0104 Being a Knowledge Activist KNOW0105 Final Exam: Knowledge Management Fundamentals FE0008_eng The 21st Century Learning Curve   Knowledge as Strategy: Performance Improvement KNOW0111 The Power of the Learning Organization KNOW0112 The Potential of Self-directed Learning KNOW0113 Benchmarking for Best Practices KNOW0116 Implementing and Evaluating Self-directed Learning KNOW0114 Performance Support KNOW0115 Achieving Measurable Performance Impact from Training   Training for Business Results KNOW0301 Human Resources Curriculum Managing Diversity   Why Diversity Matters HR0021 Changing the Corporate Culture HR0022 Diversity in the Future HR0024 Designing a Diversity Initiative HR0023 Managing Diversity Simulation HR0020 Managing Diversity BLTHR002 Behavioral Interviewing   Building a Firm Foundation HR0211 Screening Applicants HR0212 Preparing for the Behavioral Interview HR0213 Conducting the Behavioral-based Interview HR0214 Preparing as the Interviewee HR0215 Experiencing the Behavioral-based Interview HR0216 Behavioral Interviewing (Simulation) HR0210 Recruiting & Retention Strategies for the Tight Labor Market   Recruiting for the 21st Century: The Market HR0221 Recruiting for the 21st Century: Strategies HR0222 Recruiting Successfully HR0223 Online Recruiting HR0224 Facilitating Effective Hiring HR0225 Retention HR0226 Effective Hiring and Interviewing Skills   Hiring Considerations HR0231 Effective Interviewing HR0232 Selecting the Best Applicant HR0233 Effective Hiring and Interviewing Skills Simulation HR0230 Effective Hiring and Interviewing Skills BLTHR023 HRCI/PHR Certification Program   EEO and Affirmative Action (HRCI/PHR) HR0241 Sexual Harassment in the Workplace (HRCI/PHR) HR0242 Managing Employment (HRCI/PHR) HR0243 Employee Relations (HRCI/PHR) HR0244 Non-union Work Environments (HRCI/PHR) HR0245 Union Work Environments (HRCI/PHR) HR0246 Employee Benefit Programs (HRCI/PHR) HR0247 Employee Development (HRCI/PHR) HR0248 Human Resource Development (HRCI/PHR) HR0249 Recruitment and Selection (HRCI/PHR) HR0251 Occupational Health and Safety (HRCI/PHR) HR0252 Employee Compensation (HRCI/PHR) HR0253 Offers, Contracts, and Organizational Exit (HRCI/PHR) HR0254 Affirmative Action and the EEO (HRCI/PHR) HR0263 Employment Management (HRCI/PHR) HR0264 Recruiting and Selecting Candidates (HRCI/PHR) HR0265 Sexual Harassment at Work (HRCI/PHR) HR0273 HRCI/PHR Certification Program HR0240 Human Resources Fundamentals Simulation HR024S Final Exam: HRCI/PHR Certification Program FE0007_eng HRCI/SPHR (Senior Professional Human Resource)   The Strategic Role of HR in Organizations hr_01_a01_bs_enus Managing the HR Process hr_01_a08_bs_enus Workforce Planning and Employment Strategies hr_01_a03_bs_enus Strategic Human Resource Development hr_01_a04_bs_enus Compensation and Benefits Strategies hr_01_a05_bs_enus Employee and Labor Relations Strategies hr_01_a06_bs_enus Safety, Health, and Security Strategies hr_01_a07_bs_enus Test Preps   Professional in Human Resources (PHR) BOK 2005 Aligned TPPHR05ED_ENG Mentoring Assets Mentoring Assets   Mentoring Professional in Human Resources (PHR) mntphr05ed   Management Curriculum Effectively Managing Top Performers   Managing and Rewarding Top Performers mgmt_01_a01_bs_enus Moving into a Management Role   Becoming a Manager MGMT0001 A New Manager's Responsibilities and Fears MGMT0002 Lead and Communicate Effectively as a New Manager MGMT0003 A New Manager's Role in the Company's Future MGMT0004 Moving into Management Simulation MGMT000S Leadership in Management Simulation MGMT000T Moving into a Management Role Blended Learning Toolkit BLTMG000   Essential Skills for Tomorrow's Managers     Competencies for Tomorrow's Managers MGMT0111 Development Tools for Tomorrow's Managers MGMT0112 The Manager as Coach and Counselor MGMT0113 The Manager as Project Champion MGMT0114 A Manager's Primer for Ensuring Accountability MGMT0115 Continuous Learning for Tomorrow's Managers MGMT0116 Essential Skills for Tomorrow's Managers (Simulation) MGMT0110 Essential People Management Skills Simulation MGMT011S Essential Skills For Tomorrow's Managers BLTMG011 Moving from Technical Professional to Management   Management Development for Technical Professionals MGMT0121 Communication Skills for Successful Management MGMT0122 Process Management Skills MGMT0123 Leadership Development for Technical Professionals MGMT0124 Strategies for Transitioning into Management MGMT0125 Transitioning From Technical Professional to Management MGMT0120 From Technical Professional to Leadership Simulation MGMT012S 360-Degree Performance Appraisal   About 360-Degree Performance Feedback MGMT0151 Elements of a 360-degree Performance Review MGMT0152 Delivering 360-Degree Performance Feedback MGMT0153 360-Degree Performance Appraisal Simulation MGMT0150 Managing Problem Performance   Preventing Problem Performance MGMT0161 Identifying Problem Performance MGMT0162 Improving Problem Performance MGMT0163 Dealing with Problem Performance MGMT0164 Averting Problem Performance Simulation MGMT0160 Addressing Problem Performance Simulation MGMT016S Managing Problem Performance BLTMG016   The Fundamentals of Business Crises Management     Preparing for Business Crises MGMT0171 Responding to Business Crises MGMT0172 Recovering from Business Crises MGMT0173 The Fundamentals of Business Crises Management Simulation MGMT0170   Supporting Employees through the Change Process     Beginning the Change Process MGMT0181 Managing Through the Change MGMT0182 Incorporating Change in Your Organization MGMT0183 Supporting Employees through Change Simulation MGMT0180 Supporting Teams through Change Simulation MGMT018S Managing Change Blended Learning Toolkit BLTMG018   Mentoring Essentials     Effective Mentoring MGMT0251 The Mentoring Manager MGMT0252 Implementing an Organization-wide Mentoring Program MGMT0253 Mentoring Strategies in the 21st Century MGMT0254 Achieving Success with the help of a Mentor MGMT0255 e-Mentoring MGMT0256 Mentoring Essentials (Simulation) MGMT0250   Delegation Skills     Delegation Basics MGMT0261 The Personal Approach in Delegation MGMT0262 Managing the Delegated Environment MGMT0263 Effective Delegation Simulation MGMT0260   The Successful Facilitator     The Role of the Facilitator MGMT0271 Facilitative Fundamentals: Techniques and Tools MGMT0272 Facilitating Work Groups and Meetings MGMT0273 Facilitating Challenging Situations MGMT0274 Facilitative Formats and Tools: Offering Options MGMT0275 The Facilitative Leader MGMT0276 The Successful Facilitator Simulation MGMT0270   Coach with Confidence     Coaching for Business MGMT0281 Successful Coaching Relationships MGMT0282 Key Stages in Coaching MGMT0283 Coaching Skills MGMT0284 Mindsets, Emotions and Coaching MGMT0285 Coaching Trends MGMT0286 Coach with Confidence Simulation MGMT0280 Coaching Personalities and Teams Simulation MGMT028S Coach with Confidence BLTMG028   Managing Technical Professionals     Understanding Technical Professionals MGMT0291 Attracting, Motivating, and Retaining Technical Professionals MGMT0292 Models for Managing Technical Professionals MGMT0293 Developing Career Plans for Your Technical Professionals MGMT0294   How to Overcome Negativity in the Workplace     The Path from Pessimism to Optimism MGMT0311 Proactive Approaches to Stop Negativity MGMT0312 Overcoming Organizational Negativity MGMT0313   Performance Appraisal     Continuous Performance Assessment MGMT0341 Reviewing Performance MGMT0342 Performance Appraisals Simulation MGMT0340 Performance Appraisals Blended Learning Toolkit BLTMG034   Managing Contractors and Temporary Employees     Doing Business with Independent Contractors MGMT0701 Hiring Temporary (Contingent) Employees MGMT0702 Managing Contingent Employees MGMT0703 Legal Pitfalls Regarding Independent Contractors MGMT0704 Working with Temporary Agencies MGMT0705 Hiring and Managing Contractors Simulation MGMT0700 Final Exam: Managing Contractors and Temporary Employees FE0009_eng   Advanced Management Skills     Managing in a Global Business Environment mgmt_02_a01_bs_enus Managing Cross-Functions mgmt_02_a02_bs_enus Managing For High Performance mgmt_02_a03_bs_enus Managing Managers mgmt_02_a04_bs_enus Managing Upward Relationships mgmt_02_a05_bs_enus Leadership Curriculum   Leading from the Front Line     Challenges of the 21st Century LEAD0121 Organizational Culture and Leadership LEAD0122 Energizing and Empowering Employees LEAD0123 Leadership and the Knowledge Worker LEAD0124 Leading Change from the Front Line LEAD0125 Dynamics of Leadership LEAD0126 Leading from the Front Line Simulation LEAD0120   Going from Management to Leadership     The Mark of a Leader LEAD0141 Communicating a Shared Vision LEAD0142 The Enabling Leader LEAD0143 Communicating as a Leader LEAD0145 Coaching for Performance LEAD0146 Leading through Change LEAD0147 The Leader as a Model LEAD0148 Going from Management to Leadership Simulation LEAD0140 Growing from a Manager to a Leader Simulation LEAD014S Going from Management to Leadership BLTLE014   Business Execution     Foundations for Business Execution LEAD0151 Creating a Business Execution Culture LEAD0152 Business Execution in Action LEAD0153 Business Execution Simulation LEAD0150 Business Execution Blended Learning Toolkit BLTLE015   Leading the Workforce Generations     Introduction to Work Force Generations LEAD0231 Attracting, Developing, and Retaining Generations LEAD0232 Leading Silent Generation and Baby Boom Workers LEAD0233 Leading Generations X and Next LEAD0234 Making Cross-generational Teams Work LEAD0235 Cross-generational Workers in the 21st Century LEAD0236 Leading the Workforce Generations LEAD0230   Succession Planning for Business Environment     Succession Planning Overview LEAD0301 Succession Planning Strategies LEAD0302 Succession Planning and Human Resources LEAD0303 Succession Planning Management LEAD0304 Initiating a Succession Plan Simulation LEAD0300 Implementing a Succession Plan Simulation LEAD030S     Communication Curriculum   Interpersonal Communication Skills for Business     The Process of Interpersonal Communications COMM0001 The Mechanics of Effective Communication COMM0002 Communication Skills for the Workplace COMM0003 Communicate for Results COMM0004 Communication Skills for Leadership COMM0005 Communication Skills for Resolving Conflict COMM0006 Communicate for Contacts COMM0007 Interpersonal Communication Skills for Business Simulation COMM000S Interpersonal Communication Skills for Teams Simulation COMM000T Interpersonal Communication Skills for Business Blended Learning Toolkit BLTCO000   Business Writing Essentials     Writing with Intention COMM0011 Avoiding Errors in Usage and Punctuation COMM0012 Avoiding Grammatical Errors in Business Writing COMM0013 Crisp Composition COMM0014 Writing to Reach the Audience COMM0015 Getting the Most from Business Documents COMM0016 The Writing Process COMM0017 Business Writing Essentials BLTCO001 Business Writing Essentials Using Microsoft Word BLTCO001A Final Exam: Business Writing Essentials FE0011_eng   International Communications     The Impact of Culture on Communication COMM0021 The Art of Global Communication COMM0022 Improving Your Cross-cultural Communications COMM0023 International Communications Simulation COMM0020 Cross-cultural Communications Simulation COMM002S   Emotional Intelligence in the Workplace     What Is Emotional Intelligence? COMM0141 Emotional Intelligence at Work COMM0142 Teamwork and Emotional Intelligence COMM0143 Increasing Your Emotional Intelligence COMM0144 The Emotionally Intelligent Leader COMM0145 Emotional Intelligence in the Workplace Simulation COMM0140   Effective Listening Skills     The Basics of Listening COMM0151 Listening for Comprehension COMM0152 Listening for Higher Purposes COMM0153 Enhancing Your Listening Skills COMM0154 Effective Listening Skills Simulation COMM0150   Managing and Working with Difficult People     Difficult People in the Workplace COMM0161 Working with Aggressive People COMM0162 Working with Negative People and Procrastinators COMM0163 Working with Arrogant and Duplicitous People COMM0164 Managing and Working with Difficult People (Simulation) COMM0160 Communicating Effectively with Difficult Coworkers COMM016S Working with Difficult People Blended Learning Toolkit BLTCO016   Assertive Communication     Professional Assertiveness COMM0171 Assertiveness from the Inside Out COMM0172 Assertive Communication Simulation COMM0170   Business Etiquette and Professionalism     Everyday Business Etiquette COMM0181 Communication Etiquette COMM0182 Etiquette and the Business Meeting COMM0183 Etiquette for Supervisors COMM0184 Business Etiquette and Professionalism Simulation COMM0180   Building Better Work Relationships     Building Effective Interfunctional Relationships COMM0191 Building Effective Intercultural Relationships COMM0192 Building Effective Intergender Relationships COMM0193 Working Effectively with Customers COMM0194 Working Effectively with Business Partners COMM0195 Building Better Work Relationships Simulation COMM0190   Business Grammar Essentials     Foundations of Grammar COMM0201 Sentence Construction COMM0202 Understanding Writing Mechanics COMM0203 Punctuating with Skill COMM0204   Email Essentials     Essentials of Electronic Communication COMM0231 Optimizing Email at Work COMM0232 E-mail and Organizational Communication COMM0233 E-mail as a Marketing Tool COMM0234 E-mail Essentials using Microsoft Outlook BLTCO023   Delivering Successful Presentations     Presenting to Succeed COMM0301 Delivering Your Message COMM0302 Presentation Resources Available to You COMM0303 Delivering Successful Presentations Simulation COMM0300 Presentation Skills Blended Learning Toolkit BLTCO030 Combining Presentation Skills with MS PowerPoint BLTCO030A   Effective Business Meetings     Planning Effective Business Meetings COMM0331 Leading Effective Business Meetings COMM0332 Participating Effectively in Business Meetings COMM0333 Effective Business Meetings Simulation COMM0330 Business Meetings Blended Learning Toolkit BLTCO033   Dealing with Conflict in the Workplace     Perspectives on Conflict COMM0341 Handling Conflict with Others COMM0342 Managing Conflict in the Organization COMM0343 Dealing with Conflict in the Workplace Simulation COMM0340 Managing Conflict in the Workplace Simulation COMM034S Dealing with Conflict in the Workplace BLTCO034   Telephone Skills For Business Professionals     Effective Telephone Techniques COMM0411 Making Telephone Calls Count COMM0412 Telephone Skills for Business Professionals Simulation COMM0410   Negotiating to Win: Getting the Results You Want     Crafting a Deal COMM0501 Connect and Communicate COMM0502 The Negotiation Process COMM0503 The Dynamics of Interaction COMM0504 Inclusive Negotiating COMM0505 When the Going Gets Tough COMM0506 The Master Negotiator COMM0507 Negotiating to Win (Simulation) COMM0500   Getting Results Without Authority     Building Relationships to Get Results COMM0511 Teamwork and Results Without Authority COMM0512 Leadership Without Authority COMM0513 Gaining Allies, Creating Change COMM0514 Getting Results through Communication COMM0515 Getting Results from the Boss COMM0516 Getting Results without Authority Simulation COMM0510   Effective Use of Feedback for Business     An Essential Guide to Giving Feedback COMM0521 Coping with Criticism and Feedback COMM0522 Giving Feedback to Colleagues COMM0523 Team Feedback: A guide COMM0524 Giving Feedback: A Manager's Guide COMM0525 Effective Feedback for Employees and Colleagues Simulation COMM0520 Effective Use of Feedback for Teams Simulation COMM052S   Anger Management in The Workplace     Experiencing Anger COMM0701 Managing Your Anger COMM0702 Managing Anger in the Workplace Simulation COMM0700   How to Write an Effective Internal Business Case     Preparing a Business Case comm_01_a01_bs_enus Writing a Business Case comm_01_a02_bs_enus Presenting Your Case comm_01_a03_bs_enus Foundation Skills Curriculum   Basic Business Math Skills     Whole Numbers, Fractions, and Equations FNDT0101 Decimals and Percents FNDT0102 Ratios, Averages and Graphs FNDT0103 Personal Development Curriculum   Creativity and Innovation in the Workplace     The Foundations of Creativity and Innovation PD0031 Generating Creative and Innovative Ideas PD0032 Evaluating Creative and Innovative Ideas PD0033 Implementing Creative and Innovative Ideas PD0034 Creativity and Innovation in the Workplace Simulation PD0030 Creativity and Innovation in the Workplace BLTPD003   Fast-tracking Your Career     Get Your Career on the Fast Track PD0131 Basic Business Skills to Get You on the Fast Track PD0132 Communication Skills to Fast-track Your Career PD0133 Interpersonal Skills on the Fast Track PD0134 The Boss Factor PD0135 Improving Your Image PD0136 Fast-Tracking Your Career Simulation PD0130   Working More Effectively - Taking Control of Your Time     You and Your Time PD0151 Techniques for Better Time Management PD0152 Developing Good Time Management Habits PD0153 Working More Effectively Simulation PD0150 Time Management Blended Learning Toolkit BLTPD015 Taking Control of Your Time Using Microsoft Outlook BLTPD015A   Ethics in Business     Ethical Decision Making PD0171 Managerial Business Ethics PD0172 Organizational Ethics PD0173 Corporate Social Responsibility PD0174 Ethics in Business Simulation PD0170 Ethics in Business BLTPD017   Living a Balanced Life     Finding Your Life Balance PD0181 Success Over Stress PD0182 Strategies for Better Balance PD0183 Living a Balanced Life Simulation PD0180 Living a Balanced Life BLTPD018   Dealing with Organizational Change     Perspectives on Organizational Change PD0191 Being Prepared for Change PD0192 Communicating During Organizational Change PD0193 Dealing with Organizational Change Simulation PD0190 Dealing with Organizational Change Blended Learning Toolkit BLTPD019   Problem-solving and Decision-making for Business     Foundations of Effective Thinking PD0231 Framing the Problem PD0232 Generating Alternatives in Problem Solving PD0233 Dynamic Decision Making PD0234 Implementing and Evaluating a Decision PD0235 Problem Solving and Decision Making in Groups PD0236 Creative Problem Solving and Effective Thinking (Simulation) PD0230 Rational Problem Solving and Decision-making Simulation PD023S Problem-solving & Decision-making for Business Blended Learning Toolkit BLTPD023   Working without a Net - The Business of Risk     Risk Basics PD0241 Approaches to Risk Management PD0242 Decisions and Risk PD0243 Strategic Planning and Risk Management PD0244 Risk Strategies: The Cutting Edge PD0245 Working without a Net: Decisions Simulation PD0240   Achieving Organizational Excellence Through Critical Thinking     The Role of Critical Thinking in Organizations PD0251 Developing Fundamental Critical Thinking Skills PD0252 Strategies for Facilitating Critical Thinking PD0253 Critical Thinking Skills for Managing PD0254 Organizational Scope of Critical Thinking PD0255 Critical Thinking Strategies Simulation PD0250   Business Professionalism     Business Professionalism PD0260 Personal Accountability: Working for Your Inner Boss PD0261 Self-empowerment: Managing from Within PD0262 Goals and Goal Setting PD0263 Developing a Positive Attitude PD0264 Successful Lifelong Learning PD0265     Project Management Curriculum   Project Management for Non-Project Managers     Project Management Fundamentals proj_01_a01_bs_enus Transitioning into a Project Management Role proj_01_a02_bs_enus Initiating and Planning a Project proj_01_a03_bs_enus Managing a Project proj_01_a04_bs_enus Troubleshooting and Closing the Project proj_01_a05_bs_enus Project Management for Non-Project Managers PROJ001A   Project Management Essentials - (PMBOK® Guide - Third Edition-aligned)     An Introduction to Project Management (PMBOK-Third Edition aligned) PROJ0511 Project Lifecycles and Stakeholders PROJ0512 Introduction to Project Process Groups and Initiating a Project PROJ0513 Project Planning PROJ0514 Executing, Monitoring & Controlling, and Closing a Project PROJ0515 Project Management Essentials Simulation PROJ0510 Project Management Essentials BLTPR051   Project Integration Management (PMBOK® Guide - Third Edition-aligned)     Initiating a Project and Preparing the Project Plan PROJ0521 Project Integration: Executing and Completing a Project PROJ0522   Project Scope Management (PMBOK® Guide - Third Edition-aligned)     Planning Project Scope PROJ0531 Controlling Project Scope PROJ0532   Project Time Management (PMBOK® Guide - Third Edition-aligned)     Elements of Project Time Management PROJ0541 Project Scheduling PROJ0542   Project Cost Management (PMBOK® Guide -Third Edition-aligned)     Estimating Activity Costs PROJ0551 Budgeting and Controlling Costs PROJ0552   Project Quality Management (PMBOK® Guide - Third Edition-aligned)     Planning for Quality PROJ0561 Performing Quality Assurance and Control PROJ0562   Project Human Resource Management (PMBOK® Guide - Third Edition-aligned)   Elements of Project Human Resource Management PROJ0571 Implementing Project Human Resource Management PROJ0572 Project Human Resources Management Simulation PROJ0570   Project Communications Management (PMBOK® Guide - Third Edition-aligned)   Communications Planning and Information Distribution PROJ0581 Performance Reporting and Stakeholder Management PROJ0582 Project Communications Management Simulation PROJ0580   Project Risk Management (PMBOK® Guide - Third Edition-aligned)   Planning and Identifying Project Risk PROJ0591 Analyzing Project Risk PROJ0592 Responding to and Controlling Project Risk PROJ0593   Project Procurement Management (PMBOK® Guide - Third Edition-aligned)   Planning Project Procurement and Requesting Seller Responses PROJ0601 Choosing Sellers and Administering and Closing Contracts PROJ0602 Project Procurement Management Simulation PROJ0600   Managing Software Project Outsourcing   Making the Right Outsourcing Decision 232192_ENG Planning the Outsourcing Deal 232202_ENG The Outsourcing Project 232209_ENG Determining Project Quality Standards and Milestones 232224_ENG Measuring Project Outsourcing Success 232292_ENG   Project Management Professional Responsibility   Ethics and Professional Knowledge (PMBOK aligned) PROJ0041 Stakeholder Interests and Cultural Diversity (PMBOK aligned) PROJ0042   Project Management for IT Professionals   Introduction to IT Project Management PROJ0351 Functions of IT Project Management PROJ0352 The Life Cycle of an IT Project PROJ0353 Managing the Execution and Control of IT Projects PROJ0354 Managing Efficiencies of IT Projects PROJ0355 Project IT Management Simulation - The Early Stages PROJ0350 Project IT Management Simulation - Design to Rollout PROJ035S Final Exam: Project Management for IT Professionals FE0013_eng   Strategic Project Management for IT Projects     Strategic Planning and Positioning for IT Projects PROJ0361 Strategic Approaches to Managing IT Projects PROJ0362 Estimating the IT Project Work Effort PROJ0363 IT Project Leadership, Authority & Accountability PROJ0364 Managing Multiple IT Projects PROJ0365 Cost Management and IT Project Trade-offs PROJ0366 Strategic Project Management for IT Projects Simulation PROJ0360 Final Exam: Strategic Project Management for IT Projects FE0014_eng   Program Management (PMI Standard-aligned)     Introduction to Program Management proj_02_a01_bs_enus Program Lifecycle and Organization proj_02_a02_bs_enus Program Management Processes and the Initiating Process Group proj_02_a03_bs_enus Program Planning proj_02_a04_bs_enus The Execution Process Group proj_02_a05_bs_enus Monitoring, Controlling, and Closing Programs proj_02_a06_bs_enus   Portfolio Management (PMI® Standard-aligned)     Introduction to Portfolio Management proj_03_a01_bs_enus Portfolio Management Processes and the Organization proj_03_a02_bs_enus Portfolio Management Processes proj_03_a03_bs_enus   Test Prep     TestPrep Certified Associate in Project Management (CAPM) TPCAPM_ENG Project Management Professional (PMP) PMBOK Guide Third Edition Aligned TPPMP3ED_ENG   Mentoring Assets     Mentoring Project Management Professional (PMP) PMBOK Guide Third Edition Aligned mntpmp3ed Mentoring Certified Associate in Project Management (CAPM) PMBOK Guide Third Edition Aligned mntcapm3ed Team Building Curriculum   Creating High-performance On-site and Virtual Teams     Launching Successful On-site and Virtual Teams TEAM0151 Leading Successful On-site Teams TEAM0152 Leading Virtual Teams TEAM0153 Facilitating On-site and Virtual Teams TEAM0154 Creating High-Performance and Virtual Teams Simulation TEAM0150 Leading Virtual Teams Simulation TEAM015S Creating High-performance On-site and Virtual Teams BLTTE015   Participating in Teams     Effective Team-building Strategies TEAM0171 Effectively Communicating in Teams TEAM0172 The Individual's Role in a Team TEAM0173 Participating in Teams Simulation TEAM0170 Participating in Teams BLTTE017   Making Teams Work: Capitalizing on Conflict     Team Conflict: The Seeds of Dissent TEAM0211 Analyzing Workplace War Zones TEAM0212 Getting Past Clashes: Valuing Team Diversity TEAM0213 Conquering Conflict through Communication TEAM0214 The Path to Peace and Harmony TEAM0215 Manager's Performance Guide - Team Conflict Skills TEAM0216 Making Teams Work (Simulation) TEAM0210 Business Analysis   Certified Business Analysis Professional (CBAP)     Core Concepts in Business Analysis cons_01_a01_bs_enus Enterprise Analysis and Making a Business Case cons_01_a02_bs_enus Introduction to Requirements Planning cons_01_a03_bs_enus Requirements Planning and Management cons_01_a04_bs_enus Eliciting Requirements cons_01_a05_bs_enus Analyzing Requirements cons_01_a06_bs_enus Validating Requirements cons_01_a07_bs_enus     Sales Curriculum   Field Sales Skills     Field Sales Foundations SALE0101 Planning Your Field Sales Approach SALE0102 Applying Your Field Sales Approach SALE0103 Completing Your Field Sales Approach SALE0104 Field Sales Skills Simulation SALE0100 Field Sales Skills Blended Learning Toolkit BLTSA010   Inside Sales Skills     Preparing for Outbound Sales Calls SALE0121 Initiating Outbound Sales Calls SALE0122 Completing Outbound Sales Calls SALE0123 Preparing for Inbound Sales Calls SALE0124 Completing Inbound Sales Calls SALE0125 Inside Sales Skills Simulation SALE0120 Inside Sales Skills Blended Learning Toolkit BLTSA012   Strategic Account Sales Skills     The Strategic Account Sales Approach SALE0131 Understanding Your Customer SALE0132 Conducting Effective Sales Research Meetings SALE0133 Working with Your Customer's Key Players SALE0134 Delivering High-Impact Sales Presentations SALE0135 Strategic Account Sales Skills Simulation SALE0130 Strategic Account Sales Skills BLTSA013   Sales Team Management     Building a Winning Sales Team SALE0151 Using Business Tools to Manage Sales Teams SALE0152 Motivating a Winning Sales Team SALE0153 Communicating in Sales Teams SALE0154 Sales Team Management Simulation SALE0150   Selling at the Executive Level     Prepare for Success SALE0221 Strategic Planning SALE0222 Progressing through the Complex Sale SALE0223 Presenting Your Proposition SALE0224 Negotiating to Mutual Benefit SALE0225 From Executive-level Sale to Strategic Partnership SALE0226 Preparing for the Executive-level Sale Simulation SALE0220 Progressing through the Complex Sale Simulation SALE022S Closing Executive-level Sales Simulation SALE022T Selling at the Executive Level Blended Learning Toolkit BLTSA022   SalesUniversity Sales Orientation: Professional Selling in the Knowledge Economy   The Profession of Selling SALE0401 Professional Selling in the Knowledge Economy SALE0402 Professional Selling in the Knowledge Economy Simulation SALE0400   SalesUniversity Sales Math 101: Developing a Sales Plan for Success   Sales Math 101: Developing a Sales Plan for Success SALE0411   SalesUniversity Sales Manufacturing: A Success Model   Sales Manufacturing (TM): Identifying Sales Opportunities SALE0421 Sales Manufacturing (TM): Sales Production SALE0422 Sales Manufacturing: Opportunity Development Simulation SALE0420   SalesUniversity Communication 101     Sales Communications Foundations SALE0431 Sales Communications Essentials SALE0432 Telesales Communications SALE0433 Sales Communication Techniques Simulation SALE0430   Territorial Account Sales Skills     The Territorial Account Sales Approach SALE0111 Understanding Your Target Customer's Business SALE0112 Effectively Using Customer-focused Research Meetings SALE0113 Gaining Access to Key Personnel at Your Target Accounts SALE0114 Delivering High-impact Territorial Account Sales (TAS) Presentations SALE0115 Territorial Account Sales Skills Simulation SALE0110 Customer Service Curriculum   HDI - Customer Support Specialist, Professionalism     The Customer Support Specialist (CSS) cust_01_a01_bs_enus The Support Center Service cust_01_a02_bs_enus Establishing Team and Customer Relationships cust_01_a03_bs_enus   HDI - Customer Support Specialist     Interacting with the Customer cust_02_a01_bs_enus Effective Communication Skills cust_02_a02_bs_enus Managing Conflict, Stress, and Time cust_02_a03_bs_enus Customer Support Specialist Simulation CUST002A HDI - Customer Support Specialist, Process   Customer Service Procedures cust_03_a01_bs_enus Managing the Quality of the Customer Support Service Center cust_03_a02_bs_enus Management Tools and Metrics cust_03_a03_bs_enus How to Excel at Customer Service   Building the Service Foundation: Corporate Culture CUST0101 Fundamentals of Exceptional Customer Service CUST0102 The Voice of the Customer CUST0103 Advancing Your Service Expertise CUST0104 Customers, Conflict and Confrontation CUST0105 Overcoming Challenging Service Situations CUST0106 Instilling Service Excellence: the EXCEL Acronym CUST0107 Service Stars and Service Teams CUST0108 Excelling at Customer Service (Simulation) CUST0100 Customer Service Simulation CUST010S How to Excel at Customer Service BLTCU010 Frontline Call Center Skills   The Call Center Industry CUST0111 Call Center Communication Skills CUST0112 Call Center Customer Service CUST0113 Call Center Telephone Sales CUST0114 Frontline Call Center Skills (Simulation) CUST0110 Measuring Customer Satisfaction   Discovering What Your Customers Want CUST0131 Developing Customer Satisfaction Surveys CUST0132 Customer Satisfaction: Analysis and Implementation CUST0133 Measuring Customer Satisfaction Simulation CUST0130 Internal Customer Service     Excellence in Internal Customer Service CUST0141     Working With Internal Customers CUST0142     Overcoming Internal Customer Service Problems CUST0143     Internal Customer Service: Conflict and Complaints CUST0140 Internal Customer Service Agent Skills     The Customer Service Agent in Action CUST0151     Professional Skills for Customer Service Agents CUST0152     Managing Challenges in Customer Service CUST0153     Cross-selling in a Customer Service Call CUST0154     Customer Service Agent Skills Simulation CUST0150 Technical Support Agent Skills   The Contact Center and Technical Support Agent CUST0161 Technical Support Essentials CUST0162 Assessing Customer Behavior CUST0163 Technical Support Agent Survival Skills CUST0164 Technical Support Agent Skills Simulation CUST0160 IT Infrastructure Library (ITIL) Foundations   ITIL: The Service Desk and Incident Management CUST0181 ITIL: Configuration and Release Management CUST0182 ITIL: Service Level and Capacity Management CUST0183 ITIL: Problem and Change Management CUST0184 ITIL: Continuity and Availability Management CUST0185 ITIL: Financial and Security Management CUST0186 Inbound Call Center Management   The Inbound Call Center CUST0211 Inbound Call Center Management: Leadership CUST0212 Inbound Call Centers: People Management CUST0213 Inbound Call Center Technology CUST0214 Performance Metrics for an Inbound Call Center CUST0215 Managing A Customer-Focused Department   Identifying Your Customer's Expectations CUST0171 Using Surveys to Measure Customer Satisfaction CUST0172 Bridge The Expectations Gap CUST0173 Leading A Customer-Focused Team CUST0174 Managing a Customer-focused Department Simulation CUST0170 Mentoring Assets   Mentoring Information Technology Infrastructure Library Foundations (ITIL v1.0) mntitilfv1 Mentoring hdo-400 HDI Customer Support Specialist (CSS) mnthdo400 TestPreps   Information Technology Infrastructure Library Foundations (ITIL v1.0) TPITILFV1_ENG Consulting Skills Consulting with the External Client   Essentials of External Consulting CONS0111 The Client-Consultant Relationship CONS0112 Diagnosing and Planning CONS0113 Managing Delivery CONS0114 Evaluation and Review CONS0115 Consulting with the External Client Simulation CONS0110   Consulting with the Internal Client     Essentials of Internal Consulting CONS0121 Internal Consulting Skills CONS0122 Establishing a Relationship with Internal Clients CONS0123 A Workable Solution for Internal Clients CONS0124 Evaluating Internal Assignments CONS0125 Consulting with the Internal Client Simulation CONS0120   Internal Consulting for the Technical Professional     The Technical Professional as Internal Consultant CONS0131 Creating Effective Contracts CONS0132 Using Data as a Technical Professional Consultant CONS0133 Resistance and Technical Professional Consultants CONS0134 Industry Foundations Industry Overviews   Telecommunications Industry Overview: Version 1 IND0209 Information Technology (IT) Industry Overview: Version 1 IND0212 Federal Government Industry Overview: Version 1 IND0213 Industry Overviews   The Automotive Industry Overview: Version 2 indo_01_a01_bs_enus The Oil and Gas Industry Overview: Version 2 indo_01_a02_bs_enus The Pharmaceutical Industry Overview: Version 2 indo_01_a03_bs_enus The Food and Beverage Industry Overview: Version 2 indo_01_a04_bs_enus The Health Care Industry Overview: Version 2 indo_01_a05_bs_enus The Banking Industry Overview: Version 2 indo_01_a06_bs_enus The Manufacturing Industry Overview: Version 2 indo_01_a07_bs_enus The Retail Industry Overview: Version 2 indo_01_a08_bs_enus The Telecommunications Industry Overview: Version 2 indo_01_a09_bs_enus The Insurance Industry Overview: Version 2 indo_01_a10_bs_enus TestPreps TestPreps   HDI Customer Support Specialist TPHDO400_ENG